Shipping & Returns
Maelu is located in Portland, Oregon. Orders within the US ship FREE within 1-5 business days via USPS first class and include tracking.
Express shipping is available for an additional fee.
We are not responsible for packages that are lost, damaged or stolen in transit.
International orders are shipped via first class international mail and do not include a tracking number. If you would like a tracking number and insurance, please email Hello@MaeluDesigns.com with your request. Additional fees apply.
We want you to love your Maelu textiles! If your purchase does not work out for you we will happily exchange your item. We do not offer cash refunds at this time. Please email email@example.com to initiate your exchange. Exchanges must be sent back (postmarked) within 7 days of the order delivery date (including weekends). All items must be unworn, unwashed and in original packaging with original tags attached. After 7 days, all sales are final. Once your return has been received, your exchange will be processed within 7 business days and shipped out for a flat rate of $8 to cover additional shipping costs. We reserve the right to refuse any returns not meeting these requirements.
All Sale Items are final sale, no exchanges. Purchases made using a discount code are considered sale items and are final sale. Sales and Promotions do not apply to previous purchases.
Please keep in mind all of our garments are made by hand with natural dyes. Slight color differences and imperfections between fabrics are expected. These differences enhance the beauty of our textiles and are celebrated.